entelico
Case Study

Eliminating 100% of Dropped Leads for a High-Volume Emergency Plumber

Entelico helped a high-volume emergency plumbing business eliminate every dropped lead across calls, texts, and web inquiries. By automating instant response, qualification, and routing, the team turned missed opportunities into booked jobs at the exact moment urgency hit.

100%
Dropped Leads Eliminated
0s
First Response Time
3.8x
Booked Job Increase
$18k+
Recovered Monthly Revenue

The Challenge

When emergency plumbing requests came in, every minute mattered—but the business was losing high-intent customers because calls went unanswered, web leads sat too long, and text inquiries weren’t consistently followed up. The result was a brutal operational bottleneck: frantic homeowners calling multiple providers, techs too busy on-site to respond, and valuable emergency jobs slipping away before anyone could capture them.

Before Entelico
  • Missed calls during peak emergency hours
  • Slow follow-up on urgent web and SMS leads
  • No consistent qualification or routing process
  • Technicians and office staff overwhelmed by inbound volume
After Entelico
  • Instant lead capture across phone, web, and text
  • Automated qualification to separate true emergencies from low-priority requests
  • Smart routing to the right dispatcher or technician in real time
  • Zero dropped leads, even during the busiest service windows

The Autonomous Engine Solution

Entelico deployed autonomous systems that responded the moment a lead arrived, gathered the key job details, and routed each request to the right person without delay. The engine kept working around the clock—capturing, qualifying, and following up automatically so the plumbing team could stay focused on service calls while every new emergency inquiry was handled instantly.

Instant Omnichannel Response

Automatically engages prospects from calls, forms, and texts the second they come in.

Emergency Lead Qualification

Filters for urgency, service type, and job readiness so the team prioritizes the highest-value opportunities first.

Real-Time Dispatch Routing

Sends qualified leads to the right team member immediately, reducing lag and preventing loss.

"
"We used to lose emergency jobs simply because we couldn’t respond fast enough. Entelico changed that completely—now every lead is handled instantly, and we’re booking more work without adding office staff."
Mike R. — Owner, Emergency Plumbing Company